Many employees who demonstrate a degree of technical competence and show high potential are typically promoted to supervisory or management positions. In doing so their roles change from that of ‘being given work objectives and doing the job themselves’, to ‘guiding others to achieve work objectives’.

This change from managing one's self to managing others requires the development of a completely new set of skills.

Similar to the acquisition of most technical skills, people-management skills do not always come naturally, and may need to be acquired through formal training, on the job training, reading, coaching, practice, practice and yet more practice.

Sometimes if these skills are not fully acquired, it can lead to feelings of failure, lower morale, poor productivity, not to mention unnecessary and expensive labour turnover.

Topics:

• Presentation Skills

• Advanced Presentation Skills

• PowerPoint Presentation Skills & Webcast Technology

• Introduction to Management

• Business Professionalism & Etiquette

• Effective Communication Skills

• Cross-Generation Communications

• Introduction to NLP

• Performance Management

• Interviewing & Hiring

• Self Management - The Time Challenge

• Networking

• Managing Change

• Project Management for Non-Project Managers

Presentation Skills

Duration 1 day

The ability to be a confident presenter is essential in today's business world. Whether you are delivering a business, technical or sales presentation, presentation skills are an essential for effectively communicating your message in a clear and influential way. It’s an undeniable fact that most people have never received any training in this vitally important area and many presenters have no idea of what can be achieved. We are given enormous opportunity and power every time we stand before an audience or even sit around a table with a captive group of people, so it is vital that we maximize the benefits of this opportunity and deliver the best presentation possible.

This highly practical and interactive workshop, with extensive use of video, will help participants develop greater confidence, give them some great personal tips to improve their skills and show them how to make dynamic, lively, memorable and effective presentations.

Objectives:

• Define the objectives and purpose of a presentation
• Develop a structured approach for presenting a range of topics
• Discuss the elements of an effective presenter
• Discuss the tools available to assist the presenter
• Demonstrate effective presentation skills

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Advanced Presentation Skills

Duration: 1 Day

In today’s business world excellent presentation skills add a powerful dimension to the internal and external customer-client relationship. Skilled presenters will not only engage their audience but can be highly persuasive and influential in the process.

This advanced presentation skills workshop provides a safe environment to demonstrate your skills in leadership, communication, persuasion and influence to best effect when presenting. Our goal is to teach you proven skills and techniques that will enable you to present to audiences large and small at an advanced level. We will be cover key development areas and focus on sharpening your image; maximizing the delivery impact of your message, and increasing your confidence and credibility.

This workshop is designed to help those with previous experience of designing and delivering presentations, to enhance and strengthen their skill towards achieving a greater professional impact. Participants are required to deliver two presentations during the workshop and will receive both peer and facilitator feedback that incorporates the use of video, to formulate basis of individual participant action plans.

Objectives:

• Discuss the importance of influence and persuasion when presenting

• Identify key elements of delivering a presentation with impact

• Make your presentation audience-centric

• Construct an effective presentation. 

• Demonstrate a well constructed, persuasive and convincing presentation

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PowerPoint Presentation Skills & Webcast Technology

Duration: 1 Day

This workshop provides the skills and techniques to give you both the confidence and ability to successfully deliver PowerPoint presentations using webcast technology, such as Microsoft NetMeeting. This workshop has been carefully designed to cover skills that can be used by both advanced and novice presenters alike. You will learn how to enrich your presentation image and master the skills of presenting using this increasingly popular combination of technologies, thereby allowing you to come across as both confident and convincing to your audience.

This highly practical and interactive workshop will help participants build and deliver convincing, high impact presentations, by providing them with feedback, techniques and tips.

Objectives:

• Discuss the challenges of presenting via webcast
• Identify the key elements of an effective webcast presentation
• Discuss effective use of PowerPoint
• Construct an effective presentation
• Deliver an effective and convincing presentation

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Introduction to Management

Duration: 2 days

This workshop has been carefully designed for the newly appointed manager or supervisor. The workshop builds into a suite of essential management skills and gives practical 'real-world' scenarios, techniques and skill tips to equip the new manager with the tools to start managing with confidence. This is a very interactive workshop and participants will soon find themselves involved in a variety of engaging and highly relevant activities, where the goal is for participants to acquire knowledge and skills that can be quickly and easily utilized in the workplace.

Objectives:

• Identify the role and responsibilities of a manager/supervisor

• Identify key skills required to be an effective manager

• Evaluate their own management and communication style and how they impact on others

• Demonstrate key communication strategies

• Identify key factors in motivating employees

• Analyze the likely cause of people problems at work and develop strategies to resolve them

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Business Professionalism & Etiquette

Duration: 1 day

This highly interactive Business Professionalism & Etiquette workshop introduces practical business etiquette skills and proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meetings, entertaining, and for telephone and Internet business interaction scenarios. This workshop will also guide participants through the etiquette challenges faced by those working in multi-cultural environments.

Objectives:

• Discuss business professionalism and etiquette in today’s workplace

• Identify the key components of business professionalism and etiquette

• Identify the element and role of effective communication

• Manage any business situation in a professional manner

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Effective communication Skills

Duration: 1 Day

Effective communication and influencing skills are vital whenever we are dealing with others and it is recognized as being the most important area affecting business today. This highly interactive workshop helps participants develop skills by helping them gain an understanding of their own communication style and that of others. By using various tools and techniques they will learn how to remove communication blockers and build positive approaches to communication. The workshop is designed to cover all 1-2-1 discussions, team interactions and organizational interactions. Participants will learn how to improve their ability to communicate effectively in a wide range of scenarios.

Objectives:

• Identify the key components of effective communication

• Identify communication styles

• Identify listening styles

• Identify effective questioning techniques (the funnel technique, using open, probing and closed questions)

• Identify how to direct the conversation (the conversation cycle)

• Discuss the barriers to effective communication

• Discuss methods of communication and identify their appropriateness

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Cross-Generation Communications

Duration: 1/2 Day

Objectives:

• Identify what differentiates the generations.

• Develop the ability to motivate each generation type

• Determine your personal communication style

• Develop skills in recognizing styles of colleagues and clients across the various generation types

• Recognize how to adjust your communication style for maximum effect with those in the 3 generation types

• Identify the differences in male and female communication and how it can affect communications with Baby Boomers, Generation X and Generation Y

• Demonstrate techniques for presenting to Baby Boomers, Generations X and Y.

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Introduction to NLP

Duration: 1 Day

Neuro-Linguistic Programming (NLP) originated from research in the mid-70’s into how highly successful people achieve their results. NLP provides an unrivalled set of 'how-to' techniques for developing emotional intelligence, or EQ, and is now confirmed as being a highly effective way of developing both ourselves and others. Many progressive and high profile organizations are already utilizing NLP techniques with great success to enhance their business development, management and leadership qualities.

Our experiential Introduction to NLP workshop is highly practical and carefully designed to provide participants with essential personal improvement techniques and tools. We will demonstrate how NLP can positively affect every aspect of your life by enriching your communication abilities, developing your confidence and self-esteem, enhancing your assertiveness, and enabling you to set clearer and more achievable goals for yourself in both your business and personal life.

Objectives:

• Introduce NLP, its history and development

• Explain the objectives and benefits of NLP

• Describe the components of NLP

• Understand the multiple intelligences and how people prefer to think

• Discuss effective communicators

• Understand the importance of building rapport

• Demonstrate how to establish motivational and achievable goals

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Performance Management

Duration: 2 Days

In today’s highly competitive and demanding business environment, it is becoming more and more important for managers to be able to effectively evaluate and monitor the performance of their teams on an ongoing basis This workshop is designed specifically to target the main business goals within an organization and ensure that both individual and team performance goals are aligned so they can be met and even exceeded.

Objectives:

• Identity the three stages of performance management

• Discuss the importance of setting objectives

• Identify ways to track performance

• Discuss the elements of an effective performance review discussion

• Discuss your role as coach in the performance management process

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Interviewing & Hiring

Duration: 1 Day

Interviewing and hiring the right people is a business critical activity for your organization. Sadly, very few managers actually know how to interview correctly and are often unprepared and ‘swayed’ by personal biases and preferences. For instance, recent surveys show that over 40% of hiring decisions are made purely on the basis of personal appearance alone.

This workshop covers the practical skills needed to make recruitment interviews more productive and focused. It will assist participants in identifying the key elements of the recruitment process and equip them with the knowledge and skills that will enable them to conduct an effective interview based on attracting the best candidates and choosing the right person for the job.

Objectives:

• Discuss the cost of recruitment and staff turnover

• Discuss the stages or recruitment

• Identify the key elements of a successful interview

• Identify the legal obligations and restrictions to the interview process  

• Develop and practice skills which will be used in the interview

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Self Management - The Time Challenge  

Duration: 1/2 Day

The term "Time Management" is a misnomer. As we all know, time cannot be managed as time itself is not controllable. However, we can manage ourselves and how we use our time. Time management is actually about self management. Knowing how to manage our self will not only help participants increase their work effectiveness and their productivity, but also help them achieve greater control of their daily work lives and overcome those ‘time crunches’ that cause us so much stress.  

Objectives:

• Identify the principles and practices of effective self management

• Use time effectively not just efficiently

• Analyze the challenges you face managing your time

• Identify tools available to assist you manage time more effectively

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Networking

Duration: 1/2 Day

Networking has become one of the primary methods by which businesses develop and grow their client base. However, for an organization, there are great benefits in creating and growing informal business networks both inside and outside the organization. This workshop allows participants to identify and explore ways of doing this and help them adapt these to suit their personal style, to build rapport and encourage beneficial networking relationships.

Objectives:

• Discuss the benefits of networking

• Identify elements of building mutually reciprocal relationships

• Identify networking opportunities

• Demonstrate networking techniques

• Develop a networking action plan

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Managing Change

Duration: 1/2 Day

Different people respond in different ways to change which can result in a mixed range of emotions amongst employees. These emotions can have a dramatic impact on the working environment and can quite often manifest themselves in the form of a change of behaviour.

A change in the workplace does not have to create stress and confusion, but instead can be an opportunity to acquire new skills, achieve career progression and embrace a new and more exciting way of working. This workshop is aimed at those having to deal with the many changes taking place in the workplace and in helping them transition to the new situation by ensuring they take full advantage of the new opportunities that are presented to them

Objectives:

• Discuss the changes faced in today’s workplace

• Discuss the impact of change

• Distinguish change from transition

• Identify the three phases of transition

• Explain the emotional side of change/transition

• Develop a Personal Action Plan for skill development  

There are many benefits to being a project manager such as improved task management, greater confidence and self esteem, improved negotiating skills, and an overall reduction in the level of stress resulting from a lack of planning and control. 

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Project Management for Non-Project Managers

Duration: 2 Days

The Project Management for Non-Project Managers workshop will develop the organizational and interpersonal skills needed to manage a project from concept through to completion. This workshop takes a practical approach to providing the skills and techniques that participants will be able to practice in a ‘safe’ learning environment.

Objectives:

• Discuss the role of the project manager

• Identify how to set measurable objectives

• Identify which roles are essential in a project and how they can add value

• Identify how to structure a project and its resources for success

• Recognize the importance of communication in achieving project objectives and how different stakeholders view success in different ways

• Understand how to sub-divide and schedule tasks

• Understand how to better estimate work

• Recognize the implications of limited resources on a piece of work

• Explain how and plan for uncertainty, risk and opportunity

• Recognize the importance of establishing tools for controlling changes on a package of work

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